Terms and Conditions

CAMPING, GLAMPING and TOURING

Tourers, Motorhomes, VW Campervans, Tents, Trailer Tents, Pods, Pre-Erected Tents, Hobbit Hole and Glamping Cabins. If you wish to cancel a booking you must notify us in writing by either e-mail or regular mail. If you cancel more than 14 days before the start date of your holiday, you will forfeit an administration charge of £10 per night booked and the balance will be refunded. Alternatively, we can issue a full credit note for all monies paid. No refunds or credit notes will be issued where a cancellation is made within 14 days of the start date of the holiday. We strongly recommend that you take out your own cancellation insurance. If you are unable to take your holiday due to travel restrictions imposed as a result of war, pandemic outbreaks etc we are normally unable to refund monies but will issue full credit notes valid for 2 years from the arrival date

Monies will not be refunded should any members of your group fail to arrive or leave the site early, whatever the circumstances.

COTTAGES

Cancellation by you

If you cancel more than 6 weeks before arrival you will lose your deposit, but will not be charged for the remainder of your booking.
If you cancel 6 weeks or less before arrival, or fail to check in (“no-show”), or leave before your due departure date, we reserve the right to retain the full balance paid for the whole of your booking, less any costs saved by us as a result of your cancellation, for example if we are able to re-let your accommodation.
Cancellations must be confirmed in writing or by email.
It is recommended that you take out travel insurance which provides for cancellation cover.

Cancellation by us

In the unlikely event that we are forced to cancel your booking we will attempt to offer you alternative accommodation. If suitable accommodation is not available (or acceptable to you) then we will refund all monies already paid by you and confirm that you will not be liable for any further payments to us. In any circumstances where you are entitled to compensation, the limit of our liability to you arising from our breach of contract will be up to a maximum of twice the cost of your booking. If suitable alternative accommodation is available, then this will not be regarded as breach of contract on our part and no compensation will be payable in those circumstances.

Cancellation due to travel restrictions as a result of war, pandemic outbreaks etc we are normally unable to refund monies but will issue full credit notes valid for 2 years from the arrival date.

Menu